Free, confidential and impartial support to help neighbours, families and communities resolve conflict.
Don’t let a dispute control your life. Whether it’s a noisy neighbour, a family disagreement, or a workplace issue, our expert mediators help you find a way forward.
Helping neighbours, families and communities find calm, practical solutions to conflict – confidentially, impartially and at no cost.
Contact us to find out more.
Is conflict affecting your peace of mind?
Living with unresolved tension is exhausting. At AMS, we provide a safe, neutral space to address issues before they escalate.
Supported by the Roger De Haan Community Trust, AMS is able to offer free mediation services to residents of Folkestone & Hythe.
Since 1997, we’ve helped thousands of residents move past disputes with neighbours, family, and colleagues. Over 80% of our clients are happy with the outcome.
What we help with
Everyday conflicts can often feel overwhelming. We’re here to help you talk things through.
We support people in Folkestone & Hythe with issues such as:
- Noisy neighbours.
- Parking, shared-space and boundary disagreements.
- Garden and property-related disputes.
- Anti-social behaviour concerns.
- Family disagreements and intergenerational conflict.
- Childcare arrangement disagreements.
- Breakdowns in communication between friends or relatives.
- Tension between colleagues or within small workplaces.
If something is affecting your peace of mind, we can help you explore a way forward.
What mediation is (and isn’t)
Mediation is a safe, neutral way to help people talk when communication has broken down.
Mediation is:
- Voluntary.
- Impartial.
- Confidential.
- Focused on practical solutions.
Mediation is not:
- Legal advice.
- A process to decide who is “right” or “wrong”.
- Legally binding.
Most people simply want to be heard, understood and able to move forward. Mediation helps make that possible.
How our mediation process works
You contact us.
You can self refer or be referred by a partner agency.
We speak to each person separately.
Two trained mediators meet with each party individually.
A joint meeting (if everyone agrees).
We bring everyone together in a safe, neutral space.
You create a Mediation Agreement.
A voluntary, practical plan you all decide on together.
You keep the agreement.
It’s not legally binding, but it provides a clear route map for moving forward.
Information for agencies & partners
We offer free information sessions for organisations in Folkestone & Hythe who want to understand:
- What mediation is.
- How our service works.
- How to refer or support someone to self refer.
We also provide:
- Conflict Resolution Workshops for schools.
- Subsidised workplace mediation for local businesses.
- Opportunities to collaborate on community wellbeing initiatives.
We also attend local wellbeing events and community days to raise awareness of how mediation can help people live more harmoniously.
Why choose AMS to help you?
- Nearly 30 years of experience.
- All mediators are trained volunteers.
- Enhanced DBS checks and safeguarding training.
- Recommended by Police, Councils and partner agencies.
- Independent, impartial and free of charge.
We’ve helped thousands of people resolve issues around noise, parking, childcare, family relationships, communication breakdowns and more.
Get in touch
Whether you’re experiencing conflict yourself, supporting someone else, or want to learn more about mediation, we want to hear from you.
Free, confidential support to help neighbours, families and communities in Folkestone & Hythe resolve conflict.
Ashford Mediation Service is a registered charity, number 1065625.
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Ashford Mediation Service 