Meet our new Administrator – Abi Williams

We’re very pleased to introduce Abi Williams as our new Administrator.

Abi brings a wealth of administrative experience to the role and we sat down to find out more about her and her work with the Ashford Mediation Service.

Sandra Malone, Ashford Mediation Service: Hello Abi and welcome to Ashford Mediation Service. Congratulations on your new role. For people who don’t know you could you tell us about your background?

Abi Williams: I worked as an Executive Assistant and PA in London for many years and built up a wealth of knowledge in the administrative industry.

I’ve always kept myself fit and healthy having trained as a dancer, and gaining qualifications in personal training, pre- and post-natal fitness and mental health awareness.

I have also completed the equivalent of a marathon on a rowing machine raising money for charity. I’m a keen swimmer and cyclist and must admit I have a bit of a weakness for liquorice allsorts!

SM: What does your job entail and what made you want to undertake the role?

AW: As the office assistant for the service I’m working with the Senior Development Manager in the day-to-day running of the office. Making sure things run smoothly, helping clients with their enquiries and liaising with our volunteers. I wanted to be part of this journey as every individual needs and deserves a happy harmonious life.

SM: What do you want to achieve in your new role?

AW: I hope to support the Ashford Mediation Service in my role as much as I can. We are going from strength to strength, and I look forward to seeing it flourish.

SM: If someone gets in touch with AMS about mediation, what would you tell them that would help them to engage in mediation?

AW: Mediation is an important service especially with the pressures of everyday life and with mental health being highly publicised and talked about more widely, it is needed now more than ever. Mediation can help reduce stress and can avoid more formal processes in a more relaxed informal way.

SM: Why do you think mediation is an important tool for the community of Ashford?

AW: It’s available to everybody from all walks of life and is free to anybody living within the Ashford district. It’s so important to have a service that people can easily access for the difficulties they are facing.

SM: How can people get in touch with you?

AW: You can contact me on 07845 914838 or send an email to me at

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