What is mediation?

What is mediation?

Mediation is a way of helping people to talk to one another about the problem they are experiencing. Each party is seen separately for the first meeting. We listen to each side’s story and we work with both parties to understand what the important issues are for them and what they want to happen with regards to the dispute.

he agreements reached by our mediation service are voluntary and not enforceable by law.


The Mediation Process

1.
Referral

The local authority or police will refer you to us if the dispute comes to our attention, otherwise you can contact us using the self-referral form. While every case is different, it generally takes three to six sessions to solve a dispute – these sessions last around an hour.

2.
Contact

Two mediators will be assigned to your case. One of them will contact you to arrange to meet you either at home or another agreed location. If possible, we will also meet with the other people involved in the dispute.

3.
Meeting arrangements

If everyone agrees to, we will arrange a safe and neutral place for us all to meet at a time that is convenient to everyone involved. From this point, there’s two routes.

4a.
Round-table Mediation

At the ’round-table meeting’, both parties will have the chance to speak without interruption. We make sure that anger is safely contained and can help you to find a solution that everyone can accept.

4b.
Shuttle Mediation

In the rare case where a ’round-table meeting is not possible, it may be possible to use ‘shuttle mediation’. This is where each party is physically separate and the mediator “shuttles” back and forth between them to discuss the issues at hand.

5.
Agreement made

At this point agreement made is yours – we just help you to reach it, it is signed by everyone present (although it is not legally binding).

6.
Contact afterwards

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