Privacy Notice (Clients)

Ashford Mediation Service has received your name, contact details and case information. While the mediation case is open we will use this information to make appointments with you and to keep you informed throughout the case.   

All data is stored securely. We will not share your personal information with anyone outside the Mediation Service, without your permission unless we hear of a risk of serious harm.  We retain case files for up to 3 years, after which time both paper and electronic records are destroyed.

Your rights:

  • You have a right to obtain a copy of the personal information we hold about your child.  
  • You have a right to ‘be forgotten’ (subject to restrictions under law) which means you can ask for information we hold about your child to be deleted from our records once the case is closed. 
  • You have the right to complain to the ICO (Information Commissioner’s Office) if you think there is a problem with the way we are handling your child’s data.

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