Dealing with Conflict

We deal with on a daily basis. It occurs when the goals, needs or opinion of one person clash with another – and unchecked, this can escalate. Here’s a few tips on how to deal with conflict, especially while we’re all at home in Ashford during the second lockdown. 1. Don’t Avoid It When conflict arises, don’tContinue reading “Dealing with Conflict”

How to be a good neighbour

Ashford Mediation Service offers a free mediation service to residents if problems arise between neighbours. But it is better to avoid problems developing in the first place – below are some of the most common problems our mediators encounter in neighbour disputes. 1. Noise Remember walls are often thin and garden fences do not stopContinue reading “How to be a good neighbour”

Service Safeguarding Statement

The Ashford Mediation Service firmly believes that every person has the right to live a life free from abuse, exploitation and neglect. Our Trustees are responsible for ensuring that those benefiting from or working with our charity, are not harmed in any way through contact with it.  We have a legal duty to act prudentlyContinue reading “Service Safeguarding Statement”

Privacy Notice (Clients)

Ashford Mediation Service has received your name, contact details and case information. While the mediation case is open we will use this information to make appointments with you and to keep you informed throughout the case.    All data is stored securely. We will not share your personal information with anyone outside the Mediation Service, withoutContinue reading “Privacy Notice (Clients)”

Privacy Notice (Children – Parental Consent)

Parental consent must be given for us to work with children under the age of 16. Ashford Mediation Service has been given your child’s name, contact details and information relevant to the case by the referral agency (or by you if you contacted us directly). While the mediation case is open we will use thisContinue reading “Privacy Notice (Children – Parental Consent)”

Privacy Notice (16 to 18s)

Ashford Mediation Service has been given your name, contact details and information relevant to your case by the referral agency; or by you or your parent or guardian.  While the mediation case is open we will use this information to make appointments with you and to keep you informed. All your personal information is stored securely.  WeContinue reading “Privacy Notice (16 to 18s)”

Buddy Policy for AMS Mediators

The Ashford Mediation Service acknowledges the need for new mediators who are joining the service to be able, on a short-term basis, to have in place a ‘buddy’, or a more experienced mediator with whom they can chat, discuss any issues and find guidance and advice. What is a buddy and why have one? TheContinue reading “Buddy Policy for AMS Mediators”